It is very simple to register for an HP Subscribal Ink service, all that you need is the following:

Yes, Subscribal Ink is available to a limited company, or Charity. However, if you are using more than one ream of paper per month then you will probably find that there are some more economical products in the Subscribal Print range than the Subscribal Ink portfolio.  For more details on Subscribal Print please click here.

Your monthly Subscription to HP Subscribal Ink includes the supply of the cartridges, the monthly usage on your plan, all shipping costs and recycling.

No, you will not receive cartridges every month from HP with your Subscribal Ink subscription. The printer anticipates when you’re running out of ink and contacts HP to place an order for replacement cartridges before the current ones expire.

It is worth noting that the cartridges supplied on the HP Subscribal Ink subscription are bigger than the usual ones, with a higher yield, and therefore don’t need to be replaced as frequently as the normal cartridges. This also helps to reduce the negative impact on the environment.

HP also encourage all customers on the Subscribal Ink programme to return their used cartridges in the prepaid envelopes included in the box. All of the returned cartridges will be recycled by HP Planet Partners.

If you already own an HP Printer or multi-function device that is eligible for the HP Subscribal Ink subscription programme, you will receive a Welcome Package not long after you have registered, along with your HP Subscribal Ink cartridges.

The billing cycle only starts once you have insert your first HP Subscribal Ink cartridges in toyour enrolled printer, you will then be charged every month thereafter.

If your enrolled printer is a newly purchased device that comes with Subscribal Ink cartridges already inside, you may be offered a Trial period for the Subscribal Ink service, if you sign up within 7 days of the initial installation.

If, however, you register your Subscribal Ink subscription more than 7 days after the initial installation, then your service and billing won’t start until you insert your Welcome Package cartridges.

Don’t worry as you have the flexibility to alter the plan on a month to month basis if you believe that    you aren’t on the most appropriate Subscribal Ink plan.

This can be changed easily in your Subscribal Ink dashboard, moving to a higher or lower plan, as and when you feel the need. However, please note that it is not possible to switch back to the FREE Subscribal Ink plan.

Subscribal Ink has been positioned as a subscription model for home users, which you can see with the products that are in the portfolio, which are traditional desktop inkjet machines. Whereas, Subscribal Print is most definitely targeted at SME, Ltd Companies and Charities, so the products are more highly specified with PageWide and Laser products.

Another big difference is that the customer has to purchase the printer or multi-function device up front on the Subscribal Ink programme and the ink is the only element that the customer subscribes to.

This differs significantly from Subscribal Print, as the cost of the printer or multi-function device is included in the monthly subscription payment, along with next business day onsite service support from HP technicians.

The HP Subscribal Ink subscription is flexible enough to allow you to keep unused pages in your account and roll them into the following month, and allows you to roll up to two times the number of pages in your monthly plan.

If you have exceeded your plan, after any rollover pages have been accounted for, then you will be charged for the excess pages at the agreed rate within your Subscribal Ink plan.

However, please remember that you do have the flexibility to change your Subscribal Ink plan to a higher plan to accommodate any anticipated increases in usage.

If you do not use all of your monthly pages in your Subscribal Ink subscription plan you can keep them in your account and roll them over into the following month. You have the flexibility to roll over up to two times your monthly plan for as long as you are enrolled in the programme.

For example, you can roll over up to 100 pages if you are enrolled in a 50 page plan. Rollover pages are not available on the Free printing plan.

Once you have printed all the pages in your plan, and you have used all your rollover pages, additional sets of pages will be automatically charged on your Subscribal Ink account. See the plan for the price of these excess charges.

But please note that, as long as your printer is connected to the Internet, HP will send you anotification email when you are about to reach your monthly page limit. At this point you might want to consider upgrading your plan rather than paying for additional pages.

You can choose to make a change to a higher plan effective immediately and retroactively apply to the current billing cycle, or have the upgrade take effect the first day of the next billing cycle.

Changes to a lower plan and cancellation are effective the first day of the next billing cycle. Bear in mind that you cannot downgrade to the Free Printing plan.

For more details, see the HP Subscribal Ink Terms of Service.

After you have signed up to the service you will receive a set of our high yield Subscribal Ink cartridges with your Welcome Package. From this point, all future cartridges will be Subscribal Ink cartridges.

If, however, you cancel the service then the Subscribal Ink cartridges will stop working and you will need to replace them all with standard cartridges.

If the printer or multi-function device was purchased from a store, you may have been offered a prepaid card from HP.  If so, the value on this card can be redeemed against your account in your Subscribal Ink dashboard, any monthly charges will be deducted from your prepaid balance.

Subscribal Ink is billed on a monthly plan, and it is based on the number of pages you copy or print, not on the amount of ink you use.  So, you no longer have to worry about the cost of printing a full colour photograph, as it costs the same amount as printing a letter in black and white.

Absolutely, HP actively encourage all customers, not just Subscribal Ink customers, to return used cartridges for recycling. When they send you replacement cartridges you will also receive a prepaid envelope in your box so that you can return the used cartridges.

All cartridges received will be recycled by HP Planet Partners.

HP Print at Your Service, or PaYS as it is more commonly known, is aimed more at SME businesses and charities. The monthly subscription payment on PaYS includes the cost of the hardware and next business day on-site service cover from HP qualified technicians.

This differs considerably from Subscribal Ink which is very much aimed at the consumer market, with the DeskJet and Officejet portfolio, where the customer has to purchase the device before entering into the Subscribal Ink subscription for the ink.

Here is a detailed list of the devices that are compatible with the HP Subscribal Ink programme.  If you have products that are outside of this list then please do get in touch with us as we may have an alternative option for you.